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TITLE
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TOPIC
A PowerBook G4 computer may randomly or unexpectedly shut down if the reset button is pressed or if the battery is not correctly inserted.
DISCUSSION
- It is running and the display is opened or closed.
- It is running and is picked up or handled.
- It is sleeping and the display is opened.
- PowerBook G4
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Verify the reset button is not depressed (see Figure 1).
- Verify the battery is firmly inserted, and the battery latch is engaged.
- If the issue continues after checking the position of the button and the battery, contact Apple for further technical assistance.
Symptom
The computer shuts down when:
Products affected
Solution
Figure 1 Reset button in normal position
If it is depressed (see Figure 2), press a paper clip on the center of the button to dislodge it, ensure the button moves freely in the opening.
Figure 2 Reset button depressed