"iSync does not support the device" alert, or red dot appears next to device icon

Issue or symptom

• When opening iSync, a red dot may appear next to your device icon(s), or an "iSync does not support the device" alert message may appear.
• Clicking a device's icon may cause an "iSync does not support the device" alert message to appear.

This might happen if an incompatible third-party device plug-in has been installed, or if a compatible plug-in for the device was removed, or in other situations.

Solution

If your phone or device is listed on the iSync Compatibile Devices Page:

1. Remove the phone or device (that appears with a red dot next to it) from iSync.
2. Reinstall the third-party plug-in that allows the device to work with iSync.
3. Add the device back to iSync. (To learn about adding a Bluetooth-based phone, see this article; for a USB-based phone, see this article.)

If your phone or device is not listed on the iSync Compatibile Devices Page, contact the device's manufacturer to see if a compatible plug-in is available. If no plug-in is available, remove the device/phone from iSync.

Additional information

Some phones may require the use of a third-party or USB cable to work with iSync. Some Palm devices require that Palm Desktop 4.2.1 or later software be installed; Pocket PC and Palm OS-based PDAs require third-party software.

See also: "iSync 2.2 or later: Some phones may require a firmware update".

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple's recommendation or endorsement. Please contact the vendor for additional information.